Effective: 17 October 2026 · Version: 2.3.0
_This document is a template prepared by Pond Care's product team. For binding clauses please consult your counsel. We will publish a counsel-reviewed version no later than 90 days after 17 October 2026._
1. Who we are
Pond Care Veterinary ("Pond Care", "we", "us") is an Indian aquaculture SaaS platform operated by PondCare Veterinary Technologies Private Limited (CIN U75000AP2026PTC127233, incorporated 27 July 2026) with our registered office at C/O Akbar Ali Shaik, D.No. 7-1326, Beside Virtusa Layout, Rebala, Butchireddipalem Mandal, Sri Potti Sriramulu Nellore District, Andhra Pradesh 524305 (GSTIN 37AARCP3328G1Z4 · PAN AARCP3328G). Pond Pharmacy counters operated by franchise partners are registered as Additional Places of Business under the same GSTIN. We act in three roles:
- Service Provider — Field Coordinator visits, Pond Clinic lab
tests, training events, vet bookings. Invoices are issued from Pond Care's GSTIN.
- C&F Agent — On behalf of registered Manufacturers, we hold
inventory in Pond Pharmacy warehouses and dispatch to farmers.
- Digital Platform — We connect Manufacturers, Pond Clinics,
Pharmacies, Field Coordinators and Farmers via this app and earn commission per order.
2. Eligibility
You must be 18 years or older and a resident of India to register. Farmers must provide a working Indian mobile number for OTP login. Staff roles (Field Coordinator, Pond Clinic, Pharmacy Coordinator, Pond Manager, Accountant, Fish Vet, Delivery Assistant, Buyer) require an access code minted by Pond Care after KYC. Investors must complete a separate verification flow before their dashboard is unlocked.
3. Your account
- Keep your phone, email, and password confidential. Do not share OTPs
with anyone — Pond Care will never ask for your OTP over phone or WhatsApp.
- You're responsible for all activity under your account.
- Pond Care may suspend or terminate accounts that violate these Terms,
abuse the AI Vet, attempt to bypass GST or COD rules, or commit payment fraud.
- If you suspect unauthorised access, change your password immediately
from Profile → Set Password, then contact akbar@pondcarevet.com.
4. Subscriptions, payments, refunds
- Subscription plans (Solo Pond / Team Pond / Pro Pond — billed per
pond, monthly or yearly — and Investor PM-Self Pond Manager seats) are listed in-app at the live rates set by Pond Care. Subscription and service prices are exclusive of GST; GST at the prevailing rate (currently 18%) is added on every invoice. Pond Pharmacy product MRPs are GST-inclusive.
- Payments are charged in INR via Razorpay only. We accept UPI,
cards, net banking, and supported digital wallets via Razorpay.
- Cash on Delivery (COD) is available **only on Pond Pharmacy
products** (not on services or subscriptions).
- Subscription refunds are governed by our Refund Policy (see link).
- Your Pond Care wallet is a closed-loop prepaid balance — not a
bank account, not a payment instrument, and it earns no interest. Wallet balance can be used only to pay for Pond Care services (Field Coordinator visits, Pond Clinic and lab tests, vet reviews, pond and Pond Manager subscriptions, trainings) and is held as your Cash-on-Delivery deposit. It cannot be used to buy Pond Pharmacy products, hatchery seed or to repay Pay-at-Harvest trade credit — those are paid directly by UPI / card / net banking or COD.
- The wallet has no cash-out: balance cannot be withdrawn or
transferred to a bank account or another person. Money that Pond Care owes you (for example harvest-sale proceeds from the Harvest Marketplace) is never credited to the wallet — it is transferred by NEFT directly to the bank account you have registered in Profile, and the UTR is shown in the app.
- All invoices are GST-compliant under the relevant GSTIN
(Pond Care for services; the C&F Manufacturer for pharmacy products).
5. AI Vet
The AI Vet is an advisory tool, not a substitute for a registered veterinarian. Recommendations are generated using third-party large language models (currently Google Gemini and OpenAI via Emergent Integrations) grounded in our SKU catalog and your pond data. You must independently verify any treatment plan with a qualified vet. Pond Care is not liable for crop loss arising from following AI Vet advice without verification by a registered veterinarian.
6. Schedule-H prescriptions
- Antibiotic and other Schedule-H drugs require a digital prescription
signed by a VCI-registered Fish Vet on the platform.
- Prescriptions are valid for 30 days from the date of issue.
- You consent to the prescribing vet seeing your pond's relevant
diagnostic data (water parameters, disease symptoms, history) for the purpose of writing the prescription.
7. Lab tests, FC visits, Pond Manager services
Lab reports and FC findings are produced by independent third-party partners (Pond Clinics, Field Coordinators, Pond Managers) onboarded to the platform. We perform reasonable diligence at onboarding but cannot guarantee individual outcomes. Disputes are first handled via in-app chat; unresolved disputes escalate to Pond Care's Grievance Cell (see Section 12).
8. Data (summary — full details in Privacy Policy)
- Pond logs, lab reports, FC findings, daily-log voice notes,
photographs, AI Vet conversations, prescription records, and payments are stored on our servers in India.
- You own your data. You may export or delete it any time from
Profile → Data Vault.
- We anonymise and aggregate data for industry insights — never with
your name attached.
- Read the Privacy Policy for full details including cross-border
processors (Twilio, Google Gemini, OpenAI) and consent.
9. Acceptable use
You agree NOT to:
- Use Pond Care for any non-aquaculture or illegal purpose.
- Resell, scrape, or reverse-engineer any part of the service.
- Submit false GST, KYC, or VCI registration information.
- Abuse SMS / OTP / WhatsApp endpoints.
- Misuse the wallet system for money-mule or layering activity.
- Upload obscene, defamatory, or third-party-copyrighted content.
10. Limitation of liability
To the maximum extent permitted by Indian law, Pond Care's total liability is limited to the subscription fees paid by you in the preceding three (3) months. We are not liable for indirect, incidental, or consequential losses (including but not limited to crop loss, market fluctuation, supplier delays, third-party logistics issues, or weather damage).
11. Governing law + jurisdiction
These Terms are governed by the laws of India and read together with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023 (DPDP Act). Disputes will be resolved exclusively in the courts of Nellore, Andhra Pradesh.
12. Grievance redressal
In compliance with the IT Rules 2021 and the DPDP Act 2023:
- Grievance Cell: PondCare Veterinary Technologies Private Limited — Grievance Cell
- Email: grievance@pondcarevet.com
- WhatsApp: +91 90009 48599
- Response SLA: acknowledgement within 24 hours; resolution within
15 working days for most disputes.
13. Changes to these Terms
We may update these Terms. Material changes (new processors, new data categories, refund/payment rule changes) require you to re-accept on next login. Minor changes (typos, clarifications) are shown as a banner that you can dismiss. We will also notify you via in-app banner and, where applicable, SMS at least 14 days before material changes take effect.
14. Contact
- Support: akbar@pondcarevet.com
- WhatsApp: +91 90009 48599
- Grievance: grievance@pondcarevet.com